Compliance and Operations Manager

Posted 15 May 2023
LocationCity of London
Contact NameRachel Gallaher

Job description

​Trinnovo Group is a fast-growth, international recruitment company, bringing together three market specialists and our own social enterprise: Trust in SODA (digital), Broadgate Search (risk, cyber, finance and change), BioTalent (life sciences) and Ex-MilitaryCareers.com (social enterprise). Our mission is to build diversity, create inclusion and encourage workplace innovation.

A fantastic opportunity has arisen for an operations manager to join our business reporting to the Chief Financial Officer (and a dotted line into the Chief Operations Officer). This is a newly created role within the finance & compliance function with a specific remit to organize and oversee the daily operations of the group to ensure that the business is well-coordinated and productive by managing its procedures and coaching its people.

The position will ensure candidates are onboarding compliantly and efficiently & paid accurately. The role will have additional duty to drive improved Governance, streamline current processes by adopting new IT systems, and ensure the business is adequately protected. You will manage a team of approximately 6-7 team members, with scope to grow. As operations manager, you will be responsible for the delivery & execution of a standard operating model, enhancing customer experience, systems, compliance/business protection& management of global billing and the credit control function.

The area of responsibility for this role is wide-ranging and shall require in-depth knowledge of various company processes.

Key Accountabilities

  • Create, implement and develop a standard operating model including systems integration which align to SOM and commercial business growth (Bullhorn compliance, automation, contractor workflows, Xactly & Autometry) to ensure a smooth end-to-end contractor journey.

  • Managing and optimising the performance by ensuring the teams are working at peak efficiency and effectiveness to provide a high-level service for the business internally and externally; ensuring candidates are onboarding compliantly, efficiently & paid accurately.

  • Working alongside the Financial Controller to design focused activity to drive aged debt downwards and improve DSO, through building strong process understanding with the sales support team.

  • Contractor care and business protection, including issuing contracts, disputes & resolutions.

  • Tracking contractor satisfaction. NPS score and utilisation.

  • Relationship Manager for suppliers across the business (Compliance, IT)

  • Key main point of contact for contractor payroll funding platform (Sonovate)

  • Act as the Groups Data Protection Officer – Liaising with regulatory bodies in relation to data complaints, SAR requests and compliance with data protection/privacy laws across UK, Europe & America.

  • Acting as the Group insurance manager – responsible for renewing and managing all group policies. Management of relationships with insurance brokers. Internal insurance advice provided on policies and limits within contracts.

  • Building successful networks with sales so that process improvements can be made across the operation.

  • Implementation and project management of back-office systems to drive change.

  • Ensure that the company runs with legality and conformity to established legislation – signing terms, worker compliance, right to work, insurance checks, legal disputes on outstanding debt

  • Setting KPIs and targets across the team to drive delivery excellence.

  • Establish high performing team, motivated to deliver high standards of service to the business

Here's what you’ll need to succeed:

  • Proven experience in recruitment compliance (UK & EU) having dealt with a range of contract heavy recruitment businesses of around at least 200 contractors

  • Extensive recruitment experience across all operational functions (pay & bill, credit control, contracts, compliance)

  • Ability to build strong management relationships and resolve cross-functional issues and drive new processes.

  • Highly organized, ability to work under pressure and to balance the workload.

  • Ability to appraise current processes and deliver key changes autonomously.

  • Communicates effectively and inspires people at all levels whilst gaining the investment of others to drive towards and achieve a high-performance culture.

  • In depth knowledge of diverse business functions and principles (e.g., supply chain, finance, customer service etc.)

  • Staffing industry experience is key with a thorough understanding of end to end recruitment process

  • Previous experience with Bullhorn/ In Time an advantage

  • Knowledge of industry’s legal rules & guidelines