MEASURING OUR IMPACT
Transparent reporting on how we deliver for our customers and communities.
RECRUIT WITH PURPOSE:
Our B Corp certification ensures that our commitment to transparency, sustainability, and accountability translates into ethical and trustworthy recruitment practices.
We are eager to partner with businesses that share our vision of a more equitable working future.
WHY WE IMPACT REPORT
Since day one, Trinnovo Group has focused on building a more responsible approach to recruitment. Over the past decade, we have developed a recruitment business designed to deliver long-term value for our customers, while making a positive and sustainable contribution to the communities and colleagues we work with.
In 2022, we introduced our Impact Metrics to bring greater clarity and accountability to that commitment. These metrics help us track progress across five strategic priority areas that matter most to our customers and partners: Diversity, Partnerships, Thought Leadership, Organic Growth, Customer Engagement, and Sustainability.
OUR PROGRESS
Here, we focus on the impact metrics that guide our decisions and support sustainable, customer-led growth. We are not perfect, but we are committed to transparency when reporting our business performance against the ambitious goals we have set ourselves.
We have our people, our partnerships, our customers and our communities to thank for the strides we’ve made. Every imperfection is an opportunity to learn and grow, and we must continue to embrace these opportunities on our journey towards building a more resilient business, one that benefits all involved.
This fourth Impact Report covers the period from July 2024 to December 2025.
MAGIC MAKERS PRESENT GIVING
PARTNERSHIPS
Partnerships enable us to extend our impact beyond what we could achieve alone, supporting communities and creating wider social value. This year, a key focus has been our continued partnership with Magic Breakfast.
Through a range of fundraising initiatives across the business, we have helped provide nutritious breakfasts for children across the UK who might otherwise start the school day hungry. Over the past 12 months, these efforts have generated the equivalent of 6,371 breakfasts.
Our work with Magic Breakfast reflects our commitment to practical, measurable partnerships that deliver meaningful outcomes beyond the workplace.
Partnerships allow us to extend our impact beyond what we could achieve alone, creating value for communities, clients, and future talent. Over the past year, our collaborations have focused on practical action, shared learning, and improving access to opportunity through recruitment, education, and community support.
This has included continued work with organisations such as Action for Race Equality, Magic Breakfast, and Bayes Business School, alongside targeted employability workshops, mentoring, fundraising initiatives, and knowledge-sharing programmes. These partnerships reflect our belief that recruitment can play a meaningful role in supporting social mobility and long-term economic participation.
92
People mentored during the recent reporting period.
6371
Breakfasts donated to our charity partner, Magic Breakfast.
Sustainable growth is built through people, not scale alone. Our focus on organic and meritocratic progression supports long-term performance, capability development, and retention across the group.
By investing in clear career pathways, consistent standards, and a supportive working environment, we aim to create the conditions where people can develop, perform, and progress over time.
30%
of our people received a pay rise during the most recent impact reporting period.
21%
of our people were promoted.
Our thought leadership focuses on creating value through informed, inclusive conversations that build trust across our networks. By prioritising quality over scale, we aim to move beyond transactional engagement and support deeper, more meaningful knowledge sharing within our communities.
87
Thought leadership initiatives delivered in our most recent impact reporting period, including a broad range of panel discussions, podcasts, networking events, and webinars. This brings the total number of delivered initiatives up to 373 against a five-year goal of 500.
17%
Growth in combined community reach across our platforms, reflecting a more intentional shift towards deeper engagement rather than volume alone.
20%
Of Net Fee Income (NFI) generated through communities and referrals in the last 12 months, demonstrating the commercial value of insight-led, relationship-driven engagement.
Diverse teams are successful teams. In a people-focused industry like recruitment, embracing diverse perspectives is the key to providing a sustainable and culturally competent service.
Through community-led networks and non-traditional sourcing approaches, we help organisations reach broader talent pools, close skill gaps, and build teams that reflect the markets they serve. This focus on inclusion continues to shape how we partner with clients and deliver culturally competent recruitment services.
In a market defined by uncertainty and rising complexity, customers need recruitment partners they can trust to deliver clarity, consistency, and outcomes. Our focus remains on accountability, transparent feedback, and services that support confident decision-making.
+54.7
Group Net Promoter Score (NPS), based on feedback from everyone who engaged with our brands, well above industry benchmarks.
676
Customer and candidate responses used to inform how we improve experience, communication, and delivery.
Our approach to sustainability continues to mature, with the past year focused on strengthening the foundations for measurable progress. We have concentrated on understanding where our influence is most meaningful and how sustainability should be reflected across our work and decision-making.
As a recruitment business, our impact is closely linked to the organisations we support. Through our specialist focus across technology, finance, and regulation, we work at the intersection of innovation, governance, and ethical responsibility.
Over the past 12 months, we have reviewed how we measure and manage our environmental commitments and begun an EcoVadis assessment to benchmark our performance. Our ambition to reach carbon neutrality by 2030 continues to guide this work.
COMMUNITY ENABLEMENT
Diversify your workforce and enrich your business with new perspectives.
Bridge skill gaps with diverse talent from Trinnovo Group’s communities: Ex-Military Careers, Ethnicity Speaks, Pride in Tech, and Women in DevOps. Diverse teams are successful teams, and we’re here to help you build them.
Events. Podcasts. Blogs. Webinars. Interviews. Networking. Check out our upcoming and past events.
Working with Trinnovo has been fundamental to helping us strive for our diversity goals, especially in elevating female engineering leadership within our organisation.
Talent Acquisition Lead
NatWest Boxed
Our platform is a global movement on a mission to promote gender equity, close the DevOps gender gap and inspire the future leaders of the technology world. Through our diversity, leadership, learning, and development solutions, we help organisations become more equitable employers. Join the movement and make an impact of your own.
20K+ People in Our Community
Hosted 80+ Global Events
Established in 2017
Ex-Military Careers was built to bridge the gap between the military and a fulfilling civilian career. Our international community provides a safe and welcoming space for veterans to connect with their peers, share experiences, receive support, and access resources to help them thrive in a fast-changing world. From employability workshops to networking initiatives with veteran-led businesses, we aim to empower veterans and help employers recognise the incredible skill sets of ex-military personnel.
230k+ People in Our Community
Certified Social Enterprise
Established in 2010
MEET LAUREN
Lauren Langdell is a Director with our Technology Recruitment brand, SODA. She is the Founder of Women in DevOps, a community she started in 2017, working with our community members and customers to drive thought leadership initiatives.